McCallum Realty Privacy Policy

Introduction

At McCallum Realty, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms of this policy.

Information We Collect

Personal Information

We may collect personal information from you, including but not limited to:

1. 1. Name
   2. Contact details (email address, phone number, postal address)
   3. Property preferences and requirements
   4. Financial information (for property transactions)
   5. Any other information you provide to us directly

Non-Personal Information

We may also collect non-personal information about your interaction with our website, such as:

1. 1. Browser type and version
   2. Operating system
   3. IP address
   4. Pages visited on our website
   5. Time and date of visits
   6. Referring website addresses

How We Collect Information

We collect information through various methods, including:

1. 1. Direct interactions: When you fill out forms, request information, or communicate with us.
   2. Automated technologies: As you interact with our website, we may use cookies, server logs, and other technologies to collect information.
   3. Third-party sources: In some cases, where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from others, such as your representatives (e.g., solicitor, accountant or financial adviser), from publicly available sources including social media, from Strata or Bodies Corporate, from On-Site Managers, and from vendors, buyers, landlords, and tenants.

Types of Personal Information We Collect

The personal information we collect will depend on the service we provide to you and the circumstances under which we collect the personal information. It may include:

1. 1. For clients accessing our Property Services (including prospective clients): Your name, age, date of birth, contact details, family details, employment details, your financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your tax file number, your insurance details, your credit card and banking details, information relating to a will or estate, references, copies of photo identification, and other information necessary to provide our services.
   2. For our contractors, service providers, and business associates: Your name, contact details, and information relevant to obtaining third-party services or providing our services.
   3. For job applicants: Your name, contact details, job applications, references, and other information relevant to assessing applicants.

How We Use Your Information

We use your personal information for the following purposes:

1. 1. To interact with you, to maintain our business records, and otherwise to run our business
   2. To provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection, and disconnection of utility services
   3. For recruitment, employment, and contracting purposes
   4. To provide you with information about services that may be of interest to you
   5. For any purpose required or permitted by law
   6. For any purpose disclosed to you and to which you have consented
   7. For any purpose that you would otherwise reasonably expect

Disclosure of Your Information

We may disclose your personal information to others, such as:

1. 1. Your agents or representatives
   2. Our employees, contractors, and service providers, including IT services and mailing houses
   3. Our related companies and other business partners
   4. Our professional advisers, including lawyers, accountants, and auditors
   5. Government, regulatory, and law enforcement authorities
   6. Other service providers such as energy, telecommunication, fuel, water, and insurance providers for the purpose of those providers providing their services to you at your request

Disclosure to Overseas Recipients

We use third-party suppliers and service providers located in a number of countries outside Australia and disclose your personal information to them in order to obtain their suppliers and services.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. Details of our security systems are available by contacting our Privacy Officer. However, no internet or email transmission is ever fully secure or error-free. Therefore, we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have the right to:

1. 1. Access and update your personal information
   2. Request the deletion of your personal information
   3. Object to or restrict the processing of your personal information
   4. Withdraw consent to the processing of your personal information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. A cookie is a small file that our web server may send to your device when you visit our websites. A cookie is stored on your machine each time you visit one of our websites but does not identify you or give us any information about your computer. A cookie stores information such as the type of browser you use, your operating system, your internet service provider, your Internet Protocol (IP) address, your mobile service carrier, and the online address of a previously visited site. Most internet browsers allow you to control the extent to which your device collects and activates cookies. Any information we seek to collect via cookies is used to better understand our customer's needs and the services they are seeking from us. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Marketing and Opting Out

We may use the personal information that we hold about you, including your contact details, to provide you with information about products and services that may be of interest to you. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.

Accessing and Correcting Your Personal Information

You have rights under privacy legislation to request copies of the personal information that we hold about you and to request its correction. If you would like to access, or request correction of, the information that we hold about you, you can contact us on the details provided below. If we refuse access, we will provide you with a written notice explaining our reasons for refusing access. We may ask you to pay our reasonable costs of providing you with access to the personal information that we hold about you.

We seek to ensure that the personal information that we hold is accurate, up-to-date, and complete. We encourage you to contact us on the details provided below to seek correction of the personal information we hold about you if you believe that it is inaccurate, outdated, incomplete, irrelevant, or misleading. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse, we will provide you with a written notice explaining the basis for our refusal.

Questions and Complaints

We welcome your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or if you have any questions, concerns, or complaints about the way in which we have handled your personal information, please contact our Privacy Officer using the details set out below.

Privacy Officer

McCallum Realty

Address: PO Box 86 Redbank Q4301

We will investigate any complaint regarding the handling of your personal information and will advise you of the outcome of our investigations in writing. You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to enquiries@oaic.gov.au. More information about your rights and our obligations in relation to privacy, and information on making a privacy complaint, are available from the Office of the Australian Information Commissioner, which can be contacted at www.oaic.gov.au or by mail to GPO Box 5218 Sydney NSW 2001 or by email to enquiries@oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the effective date of the changes. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

McCallum Realty

Address: PO Box 86 Redbank Q4301

Phone: 0407 729 390

Email: david@mccallumrealty.com.au

Effective Date: 08 July 2024